Lucas Cycle Refund and Return Policy
Overview
Lucas Cycle is committed to customer satisfaction. This policy explains how returns and refunds are handled for purchases made on our website.
Returns
- Items must be returned within 14 days of delivery.
- Products must be unused, in their original packaging, and include all parts, manuals, and accessories.
- Proof of purchase (order number or receipt) is required.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Non-Returnable Items
- Customized or special-order bikes and parts
- Gift cards
- Items marked “Final Sale”
Refunds
- Refunds are issued to the original payment method after inspection of the returned item.
- Please allow 5–7 business days for processing once the return is received.
- Shipping fees are non-refundable unless the return is due to an error by Lucas Cycle.
Exchanges
- Exchanges are allowed if the item is in stock.
- If the replacement item is unavailable, a refund will be issued instead.
Damaged or Defective Items
- Report any damage or defect within 48 hours of delivery.
- Contact us with photos and order details to arrange a replacement or refund.
How to Start a Return
- Email support@lucascycle.com with your order number and reason for return.
- We will provide instructions and a return authorization number.
This policy applies only to purchases made directly through lucascycle.com.
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